Who does the Market Protection System cover?

The Market Protection System is a plasma system. It cannot be activated or deactivated by the supplier or consumer. The market protection system starts to cover the supplier and the consumer from the creation of the order within the system.

The entire process; log records within the system, supplier and consumer data entries, consumer supplier correspondence, dispute and resolution processes are monitored and recorded by shopexi.com. It intervenes in case there are problems that cannot be resolved mutually within 24 hours. The Market Protection System operates within the rules of the Secure marketplace, and becomes inactive. You can access the secure market rules HERE.

• The main focus of the market protection system is to identify the sources of problems arising within Shopexi bi+smart new generation e-commerce systems, investigate solutions and prevent possible abuses for both the supplier and the consumer.

  A problem not being solved within 24 hours within the rules of the secure market place is the main subject of the market protection system. If you think that any product, stand or user within Shopexi.com has violated the safe market rules without placing an order, you can reach us via the email address destek@shopexi.com and you can help sustain the safe market place.

In case of any dispute, records within Shopexi bi+smart new generation e-commerce systems are considered.

• Records different from those in our system related to Shopexi orders cannot be used in the documentation and scope process.
• In the event of communication or transactions through different platforms other than Shopexi systems among users, related transactions are removed from the market protection system.

• The supplier, product, and user violating the Safe Market rules 3 times are indefinitely removed from the Shopexi bi+smart new generation e-commerce systems. No registration is taken again.
  
• Products found to be without invoice, fake, defective, replica, and prohibited are kept out of the market protection scope.
• Shopexi bi+smart new generation trading systems are obligated to alert the necessary legal authorities and provide the necessary information flow in case they detect any illegal activity in the user-provided tools such as payment, market, plus, apk, communication etc.