Due to connection problems experienced in bank systems, there may be temporary delays in orders. If the payment/provision has been received from the card you have paid with, you can contact the 'Live Support' team.

If you think that an excessive amount was charged due to connection problems or any other reason during the order, you should contact the 'Live Support' team. 

 For Shopexi bi+smart smart e-commerce systems, the security of their users is one of the most important issues.

 If you find a transaction on your card that you have not done in Shopexi bi+smart smart e-commerce systems;

•  Credit card; you need to communicate with your bank and file a spending objection for your security.
•  Account; We recommend changing your account password for profile security
•  Live Support; You need to contact us and request cancellation of the necessary procedures.