In any potential dispute between consumer and supplier, if the problem cannot be resolved within 24 hours, shopexi.com will make necessary refunds and payments under the protection of Shopexi bi+smart smart e-commerce systems market protection, including shipping costs, and requests the disputed product to be sent to our collection center for inspection. After necessary documentation and inspections, appropriate measures for a safe market are taken by shopexi.com.
Who Does the Market Protection System Cover?
The Market Protection System is a plasma system, which is a risk management service of Shopexi bi+smart smart e-commerce systems. It cannot be activated or deactivated by the supplier or consumer. From the moment an order is placed within the system, the market protection system starts covering both supplier and consumer.
The entire process; log records in the system, supplier and consumer data entries, consumer-supplier communications, dispute and resolution processes are monitored and recorded by shopexi.com. If problems cannot be resolved mutually within 24 hours, it intervenes. The Market Protection System operates within the scope of Safe Marketplace rules and is disabled otherwise. You can access the Safe Marketplace rules HERE.
-
The main focus of the market protection system is to identify the source of problems that arise within Shopexi bi+smart new generation e-commerce systems, explore solutions, and prevent potential misuse for both suppliers and consumers.
-
The inability to resolve an issue within 24 hours under the safe marketplace rules is the main focus of the market protection system. If you believe any product, supplier, or user violates the safe market rules without placing an order on Shopexi.com
destek@shopexi.com
you can reach us via email and help maintain the sustainability of the safe marketplace.
What Are the Exceptions to the Market Protection System?
In any dispute, the records within Shopexi bi+smart new generation e-commerce systems are considered authoritative.
-
Records different from those in our system related to Shopexi orders cannot be used in the documentation and scope process.
-
In cases where users communicate or conduct transactions over different platforms outside of Shopexi systems,
the related transactions are excluded from the market protection system.
-
Suppliers, products, and users found to have violated the safe market rules three times are permanently removed from Shopexi bi+smart new generation e-commerce systems. Their registration is not accepted again.
- Products found to be without invoices, supplierfeit, defective, replica, and prohibited are excluded from the market protection coverage.
-
Shopexi bi+smart new generation commerce systems are obligated to alert the relevant legal authorities and provide the necessary information flow in case any illegal activity is detected within the payment, market, bi+smart, apk, communication, etc., tools offered to users.
